Customer Success Manager

Our client is a leading provider of AI-based Big Data analytics.

We are dedicated to helping financial organizations combat financial crimes, including money laundering and facilitating malicious activities such as narcotrafficking and human trafficking, which negatively impact the global economy. Our Unsupervised and Semi-Supervised AI solutions enable clients to manage risk, detect money laundering schemes, uncover operational issues, and identify new growth opportunities.

We are actively seeking a dedicated Senior Customer Success Manager (CSM) to guide our customers through their post-sales journey, ensuring satisfaction, engagement, and the development of lasting relationships.

The ideal candidate will have an in-depth understanding of our customers' businesses to maximize the value from our solutions and meet their business goals. The CSM should excel in building strong relationships, providing consultative solutions, and leveraging data insights to empower customers.

Main Responsibilities :

• Manage a portfolio of enterprise customers to realize value from our solutions.
• Enhance customer satisfaction, retention, renewals, and product adoption.
• Oversee customer onboarding, enablement, and increased product usage.
• Collaborate with internal teams (Sales, Solution Consulting, Customer Operations, Support, Training) to optimize customer value.
• Build strategic relationships, monitor customer health, and mitigate risks post-onboarding.
• Develop expertise in our solutions to support customer interactions.
• Conduct strategic business reviews aligning outcomes with client solutions.
• Map customer businesses, ensure contract renewals, and identify new needs.
• Identify growth opportunities and leverage resources to drive success.
• Engage in strategic account planning with key stakeholders and act as a renewals advocate.
• Expand influence within accounts to increase engagement and references.
• Manage the customer lifecycle, track improvements, perform analyses, collaborate across teams, and ensure satisfaction and timely payments.

Position Requirements :

Required Experience :

Key Skills :

Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

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