Customer Service Representative - Contact Center with Dutch

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

What are your main responsibilities?

In this role, you’ll be able to impact the lives of the people reaching out to us. With your strong knowledge of services, active listening skills, you assist them with any of their queries around their medical plan. Your human touch, listening skills and empathy give the help and reassurance to the customer.

Key Areas

• Communication management in day-to-day queries of our clients and insurers through different channels mainly telephone, but written communication as well (email, letter, fax)
• Documenting every interaction concisely and completely while following the internal procedures.
• Handling queries efficiently and resolving customer issues in aim to provide first time resolution.
• Maintain quality standards for every procedure according to internal directives.
• Following through on established procedures and guidelines to efficiently address customer inquiries.
• Handling medical issues, in collaboration with our medical consultants.
• When needed, put your language skills at work to translate different documents.
• The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track.
• Able to handle complaints and analyse them, identifying root causes that might lead to the improvement of customer satisfaction and forwarding them to the correct department.
• Your critical eye easily spots possible improvements, and you share them with your manager.

What you’ll bring

Requirements

What skills do you need?

Offer

What’s in it for you?

We recognize we wouldn’t be where we are today without our employees, that’s why we offer such excellent benefits designed to suit you as and when you need them :

What makes Cigna different from other employers?

We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all.

We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives. So we know that it’s important to go the extra mile for our employees. We make sure they have a good work-life balance and we offer many initiatives for health and well-being.

Plus much more…

Sounds good, right? It’s time to look to your future and apply to work for Cigna today!

#J-18808-Ljbffr