Customer Service Manager (Contract, Temporary)

Job Title : DMC Customer Service Manager

A well-established, boutique destination management company based in Madrid, specializing in tailor-made cultural and luxury travel experiences across Southern Europe. The team is bilingual and internationally minded, combining deep local expertise with a personalized approach to service.

They design high-end, customized itineraries that highlight art, history, gastronomy, and wine, collaborating with trusted local partners to deliver authentic and seamless experiences for discerning travellers. As a DMC Customer service manager you will work Monday to Friday on reservations, speaking with providers and clients. If you have previous experience in hospitality or travel industry as a sales manager, group coordinator or concierge, and speak Spanish and English we would love to hear from you!

Proficiency in English and Spanish required

Well-educated, knowledge of the Spanish & Portuguese market is a plus

Excellent leadership, coaching and people management skills

Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs

Establishing customer service policies and procedures

Provides a variety of business services such as shipping packages and assisting with printing needs.

Develops and maintains service relationships to fulfill the needs of customers, guests, or employees.

6 months of training

~ Private healthcare insurance

~ You work Monday to Friday!

Job Title : DMC Customer Service Manager

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