Sales Team Leader with Polish

David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a Polish-speaking Sales Team Leader to join their teams in Gdańsk.

Position : Sales Team Leader with Polish

Location : Gdańsk, Poland

Work Model : Fully on-site

Employment type : Full-time.

DUTIES AND RESPONSIBILITIES :

• Apply a process of continuous review, management of absenteeism and attrition for all Sales Advisors in the team
• Review and monitor work performance of all Sales Advisors
• Undertake quarterly performance reviews and 1 : 1 monthly meetings
• Ensure Advisors are recognized and rewarded for outstanding achievements / performance
• Provide clear direction and guidance with a team's sales goals in mind
• Facilitate a culture of open and honest 2 way communication
• Maintain an environment which supports the spirit of teamwork
• Ensure actions from employee satisfaction survey are implemented and continuously reviewed
• Coach, develop and motivate Sales Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development
• Monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types
• Ensure accurate and timely communication of any client / campaign issues to Operations Manager
• Ensure appropriate actions are taken to improve client satisfaction survey scores
• Implementation and improvement of the processess.

REQUIREMENTS :

OFFER :