Credit Controller

At RSA our purpose is to help people, businesses, and society prosper in good times and be resilient in bad times.

We have offices in Luxembourg, France, Spain, Belgium and the Netherlands, where we’ve embraced hybrid working and empower our 250 plus people to work flexibly in their country of employment to suit their needs and those of our customers. Our customers benefit from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. We aim to build a speciality solutions leader by capitalising on a vast market opportunity, while maintaining a sub-90 operating combined ratio.

We want you to succeed with us and grow with us – and we’ll give you the tools, flexibility and learning opportunities you need to do it.

Our Core Belief

People are at the heart of our organisation – and of our success. How we do things is just as important as what we achieve. We are a purpose-driven company based on values and a belief that insurance is about people, not things.

Culture and Community

Our Values guide our decision-making, keep us grounded, help us outperform and are key to our success. Our values are – Integrity, Respect, Customer-driven, Excellence, and Generosity. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Social Impact

Our customers are our advocates. Insurance is about people, and helping people be resilient in bad times is the reason we’re here. It’s also why being Customer-driven is one of our Values.

Our people are engaged. Our people are central to our success. That’s why we invest in the well-being and development of our employees and create an environment where they can be resilient and thrive.

Being a most respected company is about financial outperformance and helping society. Building resilient communities speaks to our purpose and builds on over a decade of investment and leadership.

So, if you are looking to take the next step in your career, work with the best in the business, and open a door of opportunity, contact us today!

Job Description

We are currently looking for a Credit controller to join our Credit control function for our offices in Spain. This job involves working alongside the other credit controllers team to manage complex insurance debtors and creditors accounts in an international environment.

You will spend the majority of your time : liaising with both international and domestic customers, insurance intermediaries and reinsurers to ensure timely collection of insurance premiums and recoveries.

You will deal with broker and reinsurer accounts that have been assigned to you and will build effective relationships. You will display generosity and work with your credit control colleagues to achieve team goals. You will work closely with the underwriting, operations and claims teams to resolve queries. You will have strong analytical, relationship management and communication skills.

You have a clear interest in the complex structures of our international insurance programs, including re-insurance and the ambition to further develop your knowledge and expertise.

Key Responsibilities

• Reconcile Debtors and Creditors accounts and analyse differences; log queries and monitor resolution through tracking and updating actions.
• Establishing and maintaining effective relationships with Brokers, Clients and key internal stakeholders with, Operations, Underwriting, Claims and others.
• Achieving Gross and Reinsurance Debt and Unallocated Cash targets in terms of size, volume and age.
• Handling the routine flow of requests for information : responding or redirecting and prioritizing items accordingly.
• Communicating and liaising with internal finance colleagues and others (Underwriting, Operations, Claims, ..) in order to check accuracy, give or obtain further information and / or resolve queries.
• Follow the Credit Control process and contribute to improving and maintaining process documents up to date.
• Work within your authority levels and seek approval pro-actively when executing the RSA Bad Debt Provision Policy and Write-off Policy.
• Issuing and sending monthly Statements to Brokers.
• Contributing to projects and initiatives as required.
• Being aware of and understand legal requirements and relevant RSA policies as well as Broker TOBA’s.
• Capturing and recording of data in timely and accurate fashion.

Skills and experience

RSA Luxembourg SA (RSAL) is committed to ensuring that your privacy is protected, as the data controller, we take the necessary measures to ensure the security and confidentiality of the personal information it holds or processes in compliance with the General Data Protection Regulation (EU) of 27 April 2016 ("GDPR"), Law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data (Privacy Act) and implementing decrees.

The data you provide will be processed as part of our candidate selection process. The legal basis for this processing is our legitimate interest in considering your application. Unless you object, your CV will be kept for two years after our last contact with you. We may kept your data for the duration of the employment contract in the event of recruitment. Once your employment has ceased, your personal data will be only retained for as long as is necessary to satisfy any legal, accounting or reporting obligations. Intact Group companies and third-party partners may be recipients of your personal data when required. Sometimes your personal information may be sent to other parties outside of the European Economic Area (EEA) in connection with the purposes set out above. We will take all reasonable steps to ensure that your personal information is treated securely and in compliance with data protection regulations. In accordance with data protection laws, you have the right to access and obtain a copy of the data concerning you, object to the processing, have it rectified or deleted. All you have to do is write to the RSAL Data Protection Officer to the following address RSA Luxembourg, S.A. Edif. Torre Europa, Pº de la Castellana, 95 – Planta Madrid (SPAIN) or send an email to the following address We will ask you to confirm your identity if we need to, we have one month from receiving your request to tell you what action we have taken.

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