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Barcelona Marine Business Support Advisor

RINA Piraeus Teambarcelona, catalunya, España

Hace 1 día

Descripción del trabajo

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Posting Date : 9 Apr 2025

City : Barcelona

Location : Barcelona, ES

Contract Type : Permanent

Division : Mediterranean and Africa Marine

Level of experience :

RINA is currently recruiting for a Barcelona Marine Business Support Advisor to join its office in Barcelona within the Mediterranean and Africa Marine Division.

Mission

A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.

Key Accountabilities

Maintain accurate customer records in the database and handle customer inquiries related to account information.
Process contracts and customer orders, ensuring accuracy and timely fulfillment by coordinating with relevant departments.
Keep customers informed about the status of their orders, delivery dates, and any potential issues.
Generate and issue invoices, ensuring all details (pricing, quantities, etc.) are accurate. Address any invoice-related inquiries or discrepancies.
Track customer payments and coordinate with the finance department to ensure timely processing.
Provide excellent customer service by responding promptly to inquiries and resolving any issues related to billing or orders.
Ensure compliance with company policies, especially regarding documentation, invoices, and customer interactions.
Maintain organized records of customer communications, transactions, and other relevant documents.

Education

High School Diploma / GED in Business Administration Finance Management

Qualifications

Minimum of 3 years of experience in business support, customer service, order management, or a related administrative role.

Strong proficiency in Spanish and English; additional languages (e.g., French) are a plus.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook), with familiarity in CRM systems or internal business management tools.

Excellent attention to detail, ensuring accuracy in different types of documentation.

Strong communication skills, both written and verbal, with the ability to interact effectively with customers and internal teams.

Proven ability to resolve customer inquiries and issues efficiently and professionally.

Good problem-solving skills for handling billing discrepancies, order concerns, and other customer-related challenges.

A proactive, customer-oriented mindset, ensuring a high level of service and satisfaction.

Knowledge of compliance requirements for documentation, invoicing, and customer interactions.

Ability to multitask and manage priorities in a fast-paced business environment.

Experience in financial operations, such as payment tracking and invoice management, is a plus.

Experience in offer management, contract processing, and customer order fulfillment are a plus.

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