Técnico / a de Soporte L1 - Informática

Who are we?

We are a Top Employer organization with more than 20,000 people whose presence is in multiple countries and who share a common objective : to build a sustainable, multimodal and connected mobility. For 100 years we have mobilised people, put into motion the highest safety standards and excellence in everything that we do while caring for the environment and also the people who are part of the organization. Innovation, diversity, sustainability and searching for new ways to perform is what moves us. We firmly believe that having a diverse and inclusive team is key to our success and to offer a quality service to our customers. If you want to join an organization that values our differences, we are looking for you!

¿Cómo será tu día a día?

• Revisión, clasificación y seguimiento diario de las incidencias técnicas reportadas por los usuarios.
• Priorización y coordinación de incidencias con nuestro partner externo, asegurando una resolución rápida y eficaz.
• Corrección de errores sencillos dentro del módulo de administración.
• Gestión y seguimiento de incidencias a través de herramientas de ticketing (por ejemplo, Trello u otras).
• Supervisión y mantenimiento básico de sistemas y servidores Windows.
• Apoyo en la mejora de la eficiencia y el rendimiento del sistema Movelia.
• Colaboración con los equipos internos para garantizar la calidad del servicio y la fiabilidad del sistema.

¿Qué te ofrecemos?

¿Qué necesitamos de ti?

Our commitment to equal opportunities

In Alsa we promote diversity and equal opportunities. We are committed to creating an inclusive environment where each person, no matter their nationality, culture, gender, gender identity, age, sexual orientation, disability or any other personal condition, has the same opportunities that will allow them to develop their potential. That is why our hiring decisions are based on your profile, knowledge, experience and talent, because we value your passion for contributing and improving the future of sustainable mobility. In addition, we guarantee a fair and accessible hiring process. If you have a disability or need any adaptation during the hiring process or incorporation, please let us know.

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