AI & Automation Business Analyst

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

We are looking for an AI & Automation Business Analyst to join our AI Centre of Excellence team. This role is pivotal in helping our business process owners identify, evaluate, and implement opportunities to improve operational efficiency—whether through AI, automation, or smart redesign of manual workflows.

As we expand the use of AI across the business, you’ll play a key role in shaping how we modernize and scale our operations—helping to lay the foundation for broader adoption and sustainable, enterprise-wide transformation.

What you will do

• Partner with business process owners to map and analyse current workflows, identifying inefficiencies and improvement opportunities.
• Design and support implementation process enhancements using AI, RPA, and other automation technologies.
• Evaluate manual processes and recommend optimisations—whether through automation or simplification.
• Collaborate with cross-functional teams including Data Engineer, AI Engineers, and Technology to prototype and deploy solutions.
• Build business cases for proposed changes, including ROI analysis and risk assessments.
• Track and report on the impact of implemented improvements, ensuring continuous iteration and learning.
• Stay up to date with the latest in AI, automation, and process engineering trends—bringing fresh ideas to the table.

Who you are

Why Planet :

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now .

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

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