Customer Operations with German and English

International Automotive Company based in the North of Madrid

• Customer and supplier billing
• Payment and collection management
• Handling and follow up of Customer e-mails.
• Query Management originated in SC business (via email, telephone or Child Case)
• Follow-up of the queries received via phone call through a tool called Genesys (within 48 hours).
• Analysis of customer accounts in SAP and ICON systems.
• Outgoing calls for customer clarification requests.
• Service contract administration tasks such as : contract activation, adaptation, transfer, prolongation, terminations or suspensions.
• Archive of the contracts in a digital platform (SCAT).
• Printing and sending out of welcome letters to customers.
• Duties on holidays when required and approved by the TL beforehand
• Basic level and some experience in SAP / FI
• Medium level and some experience in MS office tools, specially Excel
• High level of English and German
• 3 months hired with Page Personnel + 3 months hired with Page Personnel + Permanent contract
• Possibilities of working in a multinational company with really good international environment
• 3 days of teleworking and flexibility