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Technical Support Engineer

Technical Support Engineer

buscojobs Españacórdoba, andalucía, España
Hace más de 30 días
Descripción del trabajo

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Devo, the cloud-native logging and security analytics company, empowers security and operations teams to maximize the value of all their data. Only the Devo platform delivers the powerful combination of real-time visibility, high-performance analytics, scalability, multi-tenancy, and low TCO crucial for monitoring and securing business operations as enterprises accelerate their shift to the cloud.

Headquartered in Boston, Mass., Devo is backed by Insight Partners, Georgian, and Bessemer Venture Partners. Learn more at Summary.

As a Technical Support Engineer, you will provide remote support to customers through various channels like web, email, chat, phone, and others as needed. You should be able to research, diagnose, troubleshoot, and resolve issues while properly managing customer expectations. This position is for the EMEA team within a cross-regional 24 / 7 / 365 support organization.

Responsibilities

  • Perform remote customer support.
  • Install and configure applications.
  • Monitor and maintain the Devo platform and / or software products.
  • Maintain effective communication with customers through different channels such as web, email, and phone.
  • Prioritize and manage workflow efficiently.
  • Troubleshoot, diagnose, and resolve issues.
  • Maintain procedural documentation and reports.
  • Learn and adapt to changing technologies.
  • Respond to customer calls and emails, acting accordingly on issues.
  • Establish and maintain good working relationships with customers and colleagues.

Requirements

  • BS / BA degree in a technical field or equivalent experience.
  • Strong focus and dedication to customer service.
  • Effective written and verbal communication and interpersonal skills.
  • Strong analytical skills for diagnosing and troubleshooting technical problems.
  • Ability to organize and prioritize tasks to meet resolution times.
  • Good knowledge of computer systems.
  • Familiarity with Cloud platforms (e.g., AWS GovCloud, CloudOne).
  • Hands-on admin experience with Linux and Windows servers.
  • Experience with database and big data query languages (e.g., SQL, SPL, Linq).
  • Experience with syslog.
  • Native-level proficiency in Spanish and professional proficiency in English.
  • Desired experience with SIEM and / or SOC.

    • Why Work at Devo?

  • Focus on Security and Data Analytics : Be part of a platform that helps organizations monitor and secure their systems, working with innovative products that address real-world challenges.
  • Career Growth : We value our people and offer opportunities through technical certifications, personal development plans, and internal mobility.
  • Work-Life Balance : Flexible working conditions, including remote work options.
  • Multicultural Environment : Collaborate across regions with global offices and clients, gaining international exposure.
  • Health Benefits : Medical insurance for employees and their families, life insurance, meal vouchers, commuting and childcare allowances.
  • Employee Referral Program : Earn bonuses for referring successful candidates.
  • Employee Stock Option Plan.
  • Gender and diversity initiatives fostering inclusion and belonging.

    • Seniority Level

  • Entry level
  • Full-time employment

    • Job Function

  • Information Technology

    • Industries

  • IT Services and Consulting

    • Referrals increase your chances of interviewing at Devo by 2x.

    Location : Madrid, Community of Madrid, Spain

    Recent postings : 2 weeks ago, 2 days ago, 16 hours ago, 1 month ago, 21 hours ago

    Salary : €21,000 - €23,000 (posted 2 weeks ago)

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