Customer Service Representative with High Level of English
Our client is a leader in foot health, dedicated to empowering individuals to live life to the fullest through comfortable and confident movement. Through cutting-edge research, innovative development, and collaborative partnerships, they strive to unlock the full potential of human movement by prioritizing foot health and well-being.
What's your Mission?
- Customer Advocate : Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
- Product Expert : Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
- Omnichannel Specialist : Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
- Problem Solver : Analyse customer issues, identify root causes, and proactively offer personalized solutions.
- Brand Ambassador : Authentically represent the brand and its values in every interaction, fostering positive customer relationships.
Requirements
Excellent Communication : Fluent in English with exceptional grammar and spelling.Customer-Centric Approach : A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.Strong Administrative & Analytical Skills : Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.Proactive Problem-Solving : A professional and proactive approach to identifying and resolving customer issues effectively.Benefits
Start Date : January 2026Position : Customer Service RepresentativeHours : 39 hours / weekWork Schedule : Monday to Sunday between 10 pm & 7 amSalary : €18,095 gross per yearHolidays : 24 calendar daysWork Model : Hybrid or Work From HomeTraining : 1 week of training from Monday to Friday - 9 : 00 am to 6 : 00 pmOffice Location : Barcelona (La Sagrera)Additional Perks :
Career Growth : Ongoing training and development.Well-being Support : Confidential counselling and resources.Perks & Discounts : Exclusive offers and rewards.Health Benefits : Discounted health insurance.Skill Development : LinkedIn learning and certifications.Referral Program : Bring a friend and get a referral bonus.We are an equal opportunities employer and welcome applications from all qualified candidates.
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