French market Customer service agent - CDI -

Job desc : External Connect operations assistant

ADM Barcelona - Full Time - French / Belgium market

The opportunity :

As a Connect operations assistant, you'll be the relay between our client's Connect team based in Paris and our owners for the French and Belgian Market. You might as well support our car owners in English for the Spanish, German and Austrian market.

Tasks

What you will do :

Call car owners to plan their Connect appointment (install / uninstall / maintenance)

Call car owners to plan spontaneous maintenances (based on issues spotted by our team,ex mileage issues, lock / unlock issues, etc) and do the follow up of these requests

Fill in blanks in the calendars by calling owners to push for install / uninstall or maintenance booking

Call owners to plan audits

Deal with the most complex connect cases (escalations)

Answer tickets relative to connect appointments

Help out on CS tickets

The candidate will be trained on the technical aspect of the job.

Requirements

What you will bring :

You love spending time talking to people

You're comfortable with handling exigent customers

You're comfortable with new technology

Native in French and fluent in English

Benefits

Permanent contract of 37.5hs a week from monday to friday.

From 9.30hs to 18hs.

Offices in Poblenou, 22@ district.

International environement and growth opportunities.

Join ADM Value as a Customer Service Agent for the French market. With over 20 years of experience, we offer a dynamic, multichannel environment where you can develop your career.

Acteur majeur de l'outsourcing, ADM VALUE dispose de 16 sites de production, en France, en Espagne, au Maroc, à Madagascar, au Sénégal et à l'île Maurice, pour gérer l'ensemble de votre Relation Clients. Depuis plus de 20 ans, nous vous apportons un savoir-faire reconnu dans le traitement multi-canal des contacts entrants et sortants et de vos opérations de back-office.