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Customer Service Representative with German

Customer Service Representative with German

Cross Border TalentsMadrid, ES
Hace 20 días
Salario
1200,00 € mensual
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

Working mode : Athens Hybrid or Remote in Greece

Compensation :

  • Hybrid : 1300 EUR gross / month
  • Remote : 1200 EUR gross / month
  • Performance-Based Bonus : Up to 15% annually
  • Loyalty Bonus : 500 EUR gross after your first anniversary

Benefits Package :

  • Meal Voucher : 3 EUR / day for the first 12 months, increasing to 6 EUR / day after one year
  • Health Coverage : Comprehensive private health insurance
  • Lifestyle Perks :

    • Free on-site gym access and wellness programs

  • Rooftop cinema offering stunning views of the Acropolis

    • Position Overview

    We are seeking a passionate Customer Service Representative with a love for sports to join our team! You will play a key role in interacting with customers through calls, chats, emails, and messages, ensuring their needs are met with top-notch service.

    Key Responsibilities :

  • Handle incoming customer communications promptly and professionally.
  • Understand and address customer requirements to deliver tailored solutions.
  • Accurately provide complete and reliable information using the provided tools.
  • Meet individual and team targets, including case handling KPIs.
  • Keep precise records of all interactions and ensure smooth processing of accounts / documents.
  • Follow company communication standards and policies to ensure excellent service.

    • Ideal Candidate :

  • Enthusiastic about sports (bonus if cycling is your passion!).
  • Strong verbal and written skills in both support language and English .
  • Excellent listening abilities and a flexible, customer-centric mindset.
  • Proven experience resolving customer issues effectively.
  • Adaptability to work with various client personalities.

    • Work Hours :

  • Monday to Friday : 09 : 00 20 : 00

    • Why Work With Us?

    We prioritize blending passion and career growth in a supportive environment. With perks such as a rooftop cinema overlooking the Acropolis and an on-site gym, we ensure a fulfilling and flexible work experience.

    How to Apply :

  • Submit Application
  • Validate Your Application
  • Initial Phone Call
  • Complete Online Assessments
  • Attend First Interview
  • Participate in Client Interview (if required)
  • Receive Offer
  • Join the Team!

    • Eligibility Requirements :

    Applicants must have one of the following :

  • Valid EU ID
  • Refugee certificate from Ukraine (issued post-March 2022)
  • Residence card

    • Relocation Support : Not provided. Candidates from outside Greece must relocate at their own cost.

    Application Deadline : Submit your application by 10 January 2025 , 31 January 2025 , or 14 February 2025 .

    Don't miss this opportunity to combine your passion for sports with a meaningful career. Apply now and be part of our success story!