Operations Analyst

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast.

Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 6,3 million customers with 31 million overnights per year in over 20.000 hotels.

250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network.

1300 employees from 45 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients.

The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

MTS Globe is an equal opportunities employer

We are seeking an Operations Analyst for our Operations team within the Shared Service Centre in Palma.

The purpose of this role is to monitor, support and report on the performance and quality of Opreations with a specific focus on Transfers and the related processes, to optimize the service levels provided to our clients.

Furthermore, to support the users in the applicable destination offices who are responsible for Transfer Management and ensure that they have all relevant information tools and information to effectively set up and manage their operations in an optimized way.

Reporting to the Head of Operations, your main responsibilities will be :

• Advise users in the destinations on the best practices and system functionality related to Transfers
• Work with vehicle tracking applications to ensure that GPS data is available for all services
• Support the IT teams involved in integrations with transfer providers and tour operators
• Monitor and report on the data related to the quality and overall performance of our transfers
• Work with our Business Intelligence team to enhance these reporting tools
• Support colleagues within the Business Workflow team on ad-hoc basis
• Contribute towards the design, development and testing of system enhancements

Requirements

J-18808-Ljbffr