Customer Experience Agent (Danish Speaker)

Are you interested in the food retail industry or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains, Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan, and world cuisine.

Your responsibilities and impact working as Customer Experience Agent will be :

Respond to customer enquiries via chats, calls, social media queries & emails

Provide customers with product and service information

Research required information using available resources

Identify customer needs

Manage and resolve customer complaints

Maintain an up-to-date customer information system

Identify and escalate priority issues

Follow up customer calls where necessary

Skills, qualifications, and interests you need to succeed in this role :

You are native in Danish and have a high level of English

You have a can-do attitude and a positive and professional demeanor

You are used to working with computers and can learn new systems quickly

You are a strong communicator both verbally and in writing and are willing to go above and beyond to exceed customer expectations

You preferably live already in Barcelona with the necessary documents

What's in it for you?

Office based job in the heart of Barcelona

Working hours between 8 : 00-22 : 00

Competitive salary + performance bonus

Working in an international environment

Fast growing company with growth opportunities

Comprehensive training programme

Your future company :

Established in South Africa in 1992, this international company has been expanding their offices with a very clear sense of purpose : SIMPLIFYING LIFE while specializing in Customer Service / Care and Employee Value propositions for leading corporate clients globally.

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