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Customer Experience Specialist with German

Customer Experience Specialist with German

Wibit Consulting & Services (WibitCS)Valencia
Hace más de 30 días
Descripción del trabajo

Started my journey from a mainly IT background traveling through EU and Asia and gained recruitment experience  around 2018 as an IT recruiter and now as a Freelance Global Talent Recruiter

In partnership with several Global teams I am working in finding the Best candidates in creating a strong workforce for our respective clients!

In collaboration, we are excited to work with a top Outsourcing / BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project! 🌍🌟 This role offers the unique opportunity to shape the customer experience project design and bring your ideas to life.

Position : Customer Experience Specialist

Location : Valencia, Spain

Employment Type : Full-Time

Your Role :

  • Be the first point of contact for B2B customers via phone, email, and chat, providing tailored solutions to meet their needs.
  • Innovate and brainstorm with your team to elevate the customer experience, using the latest technology and AI integrations.
  • Manage payment inquiries across multiple platforms and enhance company reviews, driving NPS improvements.
  • Identify and escalate customer issues, while proactively mapping business processes for smoother journeys.

What You Bring :

  • Native-level German and fluent English skills.
  • Experience in customer service with a proactive, solution-oriented approach.
  • Interest in tech innovations, including chatbot integrations.
  • Quick thinking, lightning-fast typing skills, and adaptability to evolving tech.

    • Perks to Look Forward To :

  • Spanish language and mindfulness classes.
  • Fun Friday evening drinks and fitness bootcamps.
  • Growth in communication, innovation, and tech skills within a vibrant startup culture.
  • International work environment in beautiful Valencia, with free breakfast and lunch at the office!

    • Join a diverse, dynamic team in one of Europe’s most stunning cities! 🌆💼 #CustomerExperience #GermanJobs #Valencia