Spain, Barcelona - Senior Agency Operator

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.Inchcape combines its worldwide infrastructure with local expertise through our global network of over proprietary offices, and a team of more than, committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organizations.We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.Contract type :

PermanentLocation :

Spain, BarcelonaPlease note, only resumes submitted in English will be considered for this position.In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future.Role Summary :

The Senior Agency Operatorwill be working as part of a team responsible for providing hours a day, days a week on-call service to our Marine Clients to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the ports. The job calls for a high sense of responsibility and reliability, where the person will be responsible for managing vessel requirements, booking relevant services, issuing all relevant shipping documentation, undertaking vessel boarding and perform any other tasks that relate to the job. It is the right job to attain your skills and advance your opportunities with us, given our legendary position in the Marine Service industry.Key Duties and Responsibilities :

Manage the pre-arrival documentation process between vessel, port / terminal and government authoritiesBook port services for vessel berthing and sailing (arranging Pilots, Towage, Lines etc)Keep Principal and all stakeholders updated with berthing and sailing prospects and real time progress reports when vessels are in port and working cargoCoordinate husbandry services for vessel, including but not limited to crew changes, technicians and ship visitors, spares, provisions, Cash to Master, bunkers and fresh water and the off-load of garbageCustomer Service :

Provide excellent ships agency services are rendered to all clientsEnsure a smooth, quick turnaround of vessels, and that all items / requirements are promptly ordered / confirmedBoard vessels as / where requiredLiaise with clients and port services on a daily basisAttend regular meetings with ports, terminal and suppliersEnsure all shipping documentation is issued on time and accuratelyOperating System and Data IntegrityEnsure data integrity for all vessel files and record all subsequent information into ISS internal systemsEnsure compliance with ISS LRQA (Lloyds Register Quality Assurance) and / or customer specific standardEnsure all procedural Key Performance Indicators (KPI’s) are metFollow internal and external procedures ensuring compliance both with ISS standards, customer standards and legal requirementsSuggest improvements to existing processes and where appropriate create new processes to ensure operational effectivenessHSSE - Health, Safety, Security and Risk (mandatory requirements) :

Comply with all Health & Safety policiesAccountable for assessing HSSE risk and implementing risk controls within area of responsibilityAccountable for reporting all accidents, incidents and near misses whether the persons are injured or notTaking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at workEnsure full compliance with the ISS HSSE Management SystemCarry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilizationof all ISS systems according to Standard Operating Procedures.Who You are :

Years of working with port agenciesGood communications skills, oral and written.Experience of, and assisted in, the implementation and optimization of Shipping deliverables.Willing to travel to ports across the region which fall under the port office jurisdiction.Driver’s LicenseUse of software and reporting toolsKnowledge of customs and immigrations procedures.Good to have extra language skills.You Will Receive :

Medical health insurance schemeCareer development and progression opportunitiesPlus, much more!Why Inchcape Shipping Services?We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these :

Global Perspective- we connect the world and see the bigger picture.The Power of People- we rely on the strength of local agent knowledge and relationships.Progress- we adopt new thinking and push for positive change in our industry.Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.WeAreInchcapeAdditional Information :

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

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