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Senior Customer Success Manager (all genders)

Senior Customer Success Manager (all genders)

TradeLinkMadrid, ES
Hace 6 días
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

We are TradeLink, the most intuitive and collaborative B2B SaaS logistics platform ( Short Product Demo here) . If you're eager to play a significant role in revolutionizing one of the most complex industries, TradeLink is the perfect place to accelerate your professional growth and development . We offer a remote-first culture with a high degree of freedom and trust, allowing you to seamlessly align your professional responsibilities with your personal life and needs.

As a (Senior) Customer Success Manager (all genders) you will be at the heart of TradeLink. Your goal is to manage a diverse set of customers to take their logistic processes to the next level - logistics collaboration. The prevailing business priority is the customers’ successful adoption and productive use of our solution. By joining TradeLink in its current fast-growing phase, you will have the unique opportunity to actively shape the future of logistics.

Want to get to know your interviewers? The Hiring Manager for this role is Sophie , our VP of Growth , and your Talent Acquisition partner is Mirela , our Talent Acquisition Lead & People Experience Manager. 🚀

Aufgaben

  • You act as a strategic advisor to our customers by understanding their business objectives to demonstrate early value creation and help them achieve the impact they desire.
  • You build and maintain trusting relationships with each new customer, develop project champions, and identify key stakeholders.
  • You ensure TradeLink is adopted across the organization and enable digital transformation by applying comprehensive change management principles.
  • You take ownership of your customers’ roll-out processes along all steps of our customers' journey incl. Partner-activation.
  • You identify, comprehend, and clearly articulate user requirements to enable customer-focused product development.
  • You proactively identify opportunities within the customer base for up-selling and cross-selling TradeLink services.
  • You work closely with the sales team to evaluate and confirm opportunities, contributing to the overall growth of our network .

Qualifikation

  • You have 2+ years of experience in a customer-facing role , ideally Customer Success in a B2B SaaS environment.
  • You have already worked in fast-paced environments such as high-growth start-ups or consulting.
  • First experience in the logistics industry is a plus.
  • You like to solve problems in a creative, yet effective way and work in a focused, structured manner.
  • You are a strong team player with a hands-on mentality.
  • You have  distinct analytical skills  and are  highly self-organized  with the ability to prioritize.
  • You are business fluent in German and English . Any additional European language is a plus.

    • Benefits

  • Play a significant role in building a new type of company , a SaaS-enabled B2B network in the logistics industry backed by strong investors.
  • Lots of flexibility due to our remote-first set-up to align your professional responsibilities with your personal life and needs.
  • A strong sense of belonging while working remotely from over 20 cities and multiple different countries due to our virtual office - Gather town (and optional offices in Munich & Berlin) and unforgettable company-wide offsites . Check wrap-up videos from our last offsites on our YouTube page .
  • An extremely steep learning curve as we invest in your continuous development through, regular (360-degree) feedback cycles via Leapsome based on company and team competencies, a growth budget , and an experienced management team.
  • A team full of passionate, motivated people who contribute to a supportive and inspirational environment.
  • An inclusive culture and diverse teams as we firmly believe that this makes us stronger and leads to more innovative solutions.
  • A direct stake in the company's growth and achievements with our VSOP program.

    • If you aren't completely confident that you meet our criteria, we recommend just taking the chance and applying anyway! Curiosity, passion for digital disruption, eagerness to learn, a collaborative spirit, and a growth mindset are most important to us.

    TradeLink strongly believes in the power of diversity and is highly committed to providing a respectful, safe, and welcoming environment for everyone who works here or with us. In order to eliminate unconscious biases in the recruiting process, you can remove the photo from your application.