Partner Success Manager

Title : Partner Success Manager (Italian Partners)

Location : Barcelona (Spain) – on-site presence required

Who we are

Spoki is reshaping how businesses communicate with their customers. Through our innovative platform, we merge WhatsApp and Artificial Intelligence to create authentic and trusted relationships.

From our headquarters in Puglia, we’ve built a growing international team with a strong focus on customer success. After entering the Spanish market, our mission is to consolidate and expand it by building long-lasting connections with businesses that believe in the power of conversations.

The future is conversational, and we’re looking for someone who wants to make it happen with us.

The role :

The Partner Success Manager plays a key role in Spoki’s partner network. This is not just about maintaining existing relationships; it’s about having a clear overview, understanding partners’ strategic needs, and turning them into concrete actions. You will be the main point of contact, support platform adoption, and contribute to initiatives for shared growth.

What you will do :

• Proactively manage your assigned partner portfolio, ensuring strong and lasting relationships.
• Plan and conduct onboarding and training sessions, guiding partners toward optimal use of the Spoki platform.
• Monitor partner performance continuously, identifying growth opportunities, potential issues, and developing actionable improvement plans.
• Collaborate with internal teams (sales, marketing, product) to align strategies and maximize co-selling and joint growth opportunities.
• Provide operational, consultative, and strategic support to help partners solve problems and optimize processes.
• Keep partners updated on new platform features, best practices, and Spoki initiatives.
• Participate in the development and implementation of programs and tools to improve the partner experience and foster mutual growth.
• Collect feedback from partners and share it with the product team to contribute to platform evolution.

Requirements :

Desired soft skills :

Work Policy for Barcelona

What we offer