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Technical Support Engineer | Czech

Technical Support Engineer | Czech

BYD EuropeMadrid, ES
Hace 22 días
Tipo de contrato
  • A tiempo completo
  • Teletrabajo
Descripción del trabajo

As Technical Support Engineer you will :

  • Responsible for the regional technical support in Europe, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support;
  • Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional technical capability;
  • Organize and carry out onsite technical training for new product launch, level training program and on-the-job training program in accordance with relevant stakeholders;
  • Collect and report information for typical fault tendency, latest and critical fault, and promote instant solution of quality problems;
  • Development and release the technical notice, typical technical repair cases;
  • Regional special event management, timely onsite support with quick solutions, technical research and analysis according to stakeholder’s instructions;
  • Instant respond for special event management;
  • Other works assigned from line manager.

Your profile :

  • Bachelor degree or above, more than 2 years’ relevant experience;
  • Fluent Chinese and English speaking.
  • Strong cross culture communication skills and cross-function coordination ability;
  • Ability to work under pressure and to strict deadlines in a dynamic environment;
  • NEV Technical background is preferable;
  • Willingness to frequent trip in Europe and travel to China.

    • Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏