IT Technical Support Expert

We are seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will provide technical support and assistance to end users.

Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.

Troubleshoot and resolve hardware, software, and network-related issues.

Install, configure, and maintain desktop systems, laptops, and peripherals.

Ensure the deployment of operating systems, updates, and software packages.

Work with the IT team to resolve and escalate issues as needed.

Perform routine system audits and ensure systems are up-to-date and secure.

Provide end-user training and technical documentation where necessary.

Collaborate with team members and manage support tickets for various internal stakeholders.

Requirements :

2+ years of experience in Desktop Support or similar roles.

Strong experience with Windows OS, Mac OS, and Linux environments.

Experience with Active Directory for user management, group policies, and security.

Proficient with remote desktop tools and troubleshooting techniques.

Experience with networking protocols (TCP / IP, DNS, DHCP).

Strong knowledge of MS Office Suite and other productivity software.

Expertise in hardware diagnostics, repair, and replacements.

Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).

Familiar with ITIL processes for incident, problem, and change management.

Strong communication skills, with the ability to explain technical issues to non-technical users.

Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.

What We Offer :

Join a dynamic and innovative team with a global presence.

Opportunities for career growth and continuous learning.

Competitive salary and benefits package.

Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply :

Ready to take your career to the next level? Send your resume to (email address)

Company Name) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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