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Storage Backup Engineer
Hunters InternationalMadrid, Comunidad de Madrid, SpainHace 24 días
Descripción del trabajoThe technical team shall consist of a Technical Manager and experienced engineers. Perform patch activity / hot fixes as needed. Update newly released security or bug fixing patches, including security patches and service pack or version updates. Test new releases of system (upgrade) service packs, patches, or fixes before deploying in the production environment (The Service Provider to provide details on the method of this test). Review and document the system software security settings, including any exceptions / deviations to the recommended system software settings. Perform fixes based on audit findings. Capacity license utilization statistics. Backup storage utilization and capacity statistics. System software performance statistics. Assessment of potential problems and recommended preventive measures. Problem trend analysis, including problem classification and identification of recurring problems. Software / license inventory. Provide consultation services and recommendations for improvement. Where required by the BNM, provide change management and training services to assist in transitioning the support and services to BNM IT support. Bachelor's degree in IT or related field (or equivalent experience). 3+ years in storage and backup management. Expertise in Commvault and Veeam solutions. Strong problem-solving skills. Good communication and teamwork abilities. 016-5599 642
About The Company
Our client is an established ICT Infrastructure Software and Services company with more than 22 years of proven track record in the region.
They market, sell, implement, and assist a suite of ICT solutions that cover the areas of system infrastructure management, cloud computing, backup / disaster recovery, etc.
Job Responsibilities
Dedicated Resident Engineer :
- In the event a dedicated Resident Engineer is not available, a replacement shall be provided.
- Unlimited online (remote) support by Software Principal (Commvault) and on-site support by the Service Providers support engineer for system software.
- To be stationed at selected BNMs Location for 8 hours x 5 days a week.
- Support hours : Monday - Sunday : 24 hours x 7 days.
- Perform diagnostics due to troubleshooting related to incidents, problems, or queries.
- Provide troubleshooting and resolution within the SLA given.
- Conduct root cause analysis due to incident / problem once the issue has been resolved.
- Manage problem escalation process with Software Principal (Commvault).
- Perform backup and backup monitoring, housekeeping.
- Maintain latest inventory and documentation of system software server specifications.
- Perform new installations as per request :
- Commvault Data Protection Enterprise Infrastructure Capacity License at the identified location.
- New client backup deployment.
- Perform system software disaster recovery backup.
- Perform disaster recovery restoration of system software.
- Conduct quarterly preventive maintenance.
- Perform quarterly capacity analysis and planning report (capacity license and storage utilization).
- Assess system health and performance review with Software Principal (Commvault) at least once a year.
- Schedule preventive maintenance during weekdays or weekends, agreed upon with BNM IT support staff.
- Provide support hierarchy for Bank guidelines for contact purposes. Support matrix shall mention the PIC for escalation points.
- All support matrix personnel shall be able to be contacted via phone and email (onsite / offsite during weekdays and weekends).
Dedicated Technical Support Team
The Service Provider shall appoint an On-site Support Team (dedicated on-site support team) to provide online and on-site support services to BNM.
Preventive Maintenance Report Analysis
Issue / Problem Reporting Detailed Information
Job Requirements
Remuneration
MYR4,000 - MYR6,000
Consultant in Charge : Jia Ling |
J-18808-Ljbffr