Client Success Manager @ Grey Matter Digital (Canary Islands)

Grey Matter Digital is the premier chat provider behind some of the world's top creators. Built from 5+ years experience servicing creators and understanding supporting technologies, we understand that our industry can be challenging - with untrustworthy characters, unfair pricing, mismanaged accounts and a lack of high quality, highly trained and professional chatters available. In response, we have built the most data-driven approach to chat, to help clients understand their fans and maximize revenue. This approach empowers creators to build meaningful and profitable relationships with fans and subscribers while enabling them to focus more time and attention on what they do best - creating engaging content.

Tasks

The Client Success Manager serves as the primary liaison between our clients and the operations team, including Account Managers and the chat team. This role is pivotal in onboarding new clients effectively, nurturing ongoing relationships, ensuring each client's success, and maintaining their retention through attentive and proactive service.

Onboarding and Orientation :

• Facilitate the smooth transition of new clients, ensuring they have a comprehensive understanding of our services and procedures.
• Provide continuous guidance and support during the initial stages of their partnership with our company.

Client Relationship Management :

Client Success :

Client Retention :

Effective Communication :

Requirements

Personal Attributes :

Benefits

Competitive Salary : Highly attractive compensation package commensurate with experience and skills.

Vacation Days : 24 vacation days a year plus one additional day added every year you are with us.

Remote Work : We offer flexible working hours and location options.

Benefits : Comprehensive health and wellness benefits.

Professional Growth : Opportunities for career advancement and personal development in a fast-growing company.

Inclusive Culture : Be part of a diverse and collaborative team committed to innovation and excellence.

Collaborative and Supportive Team : Working with team members that understand the importance of the work you’ll be doing.

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