Remote Customer Experience Specialist (Spanish)

Heymondo

is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We are seeking a

customer-focused and detail-oriented Customer Care Specialist

to cover our weekend shifts. This role will champion the customer experience across our digital products, ensuring that every interaction reflects our mission :

making life easier for travelers

• . ~ Customer Care Specialist for the

Portuguese and Spanish markets

– fluent Spanish and native-level

Portuguese

skills required.

In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively.

You'll be responsible for handling customer inquiries, resolving issues, and delivering personalised solutions, while consistently representing our brand with professionalism and empathy.

You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services.

Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction.

Ensure customer satisfaction and provide professional customer support. Discuss with customers on different channels and provide information on the company’s products and services. Take the extra mile to engage customers. Provide feedback to the management team on : the efficiency of the customer service tools, new customer needs, how to enhance any website / App value proposition. Liaise with other departments and provide support to them.

Claims Support : Native-level

Portuguese

skills and fluent spanish. At least 3 years of experience in a similar position (Remote Customer Care in Travel & / or Insurance industry). Email / Chat / Voice) Schedule :

Full Time ~100% Remote (we have a very nice office right next to Torre Agbar in Barcelona in case you want to work from there too).

Indefinite contract. Competitive annual salary + variable based on your performance. Flexible and good work environment.