Head of Industry Architects

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Job Category

Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Head of Industry Architects EMEA South

Location : Madrid, Milan, Rome, Dubai, Zurich

About the Role

As the Head of Industry Architects you will be responsible for leading and empowering a team of highly skilled Architects and partnering with Strategic Account Teams as well as Business Advisors and Solution specialists in the South EMEA region (Italy, Iberia, Eastern Europe, Africa, Middle East). This role reports into the Chief Customer Officer, South EMEA and will lead an industry-first technical sales motion, unlocking customer success on the Salesforce Platform across various industry verticals, within the larger Customer-centric sales motion promoted by the CCO organization.

If you are a leader with deep technical expertise, strategic vision, and a passion for helping others excel, this is your chance to leave a lasting impact on our rapidly growing ecosystem. Here is a glimpse of your responsibilities :

Your Mission

As the Head of Industry Architects , you'll :

• Lead, mentor, and inspire a team of Industry Architects.
• Align team objectives with the growth strategies set by the Chief Customer Officer, in coordination with the South EMEA OU's Sales Leadership, Account Teams and Solution Engineering teams.
• Foster strong collaborations with GTM stakeholders, including Account Executives, other CCO teams (Strategic Account Advisors. Industry Advisors), Solutions Engineers, Product Marketing, and Product Management.
• Leverage your technical expertise to provide subject matter support during the sales process.
• Develop repeatable GTM motions around an industry-first architecture approach, inclusive of enablement content, technical resources and best practices.
• Work closely with Product Marketing and Product Management to design and update industry solution architecture blueprints that meet customers requirements and success criteria.
• Play a crucial role in shaping the Product Roadmap by sharing customer feedback and innovative ideas.
• Maintain a deep understanding of Data, Integrations, Analytics & BI, CRM, and AI Agents.
• Effectively communicate our industry solution architectures and tradeoffs to potential clients.
• Stay informed about data & AI technology trends and their implications for our clients' businesses.

What We're Looking For

Key Qualities :

Accommodations

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