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Program Manager
ISDIMadrid, Provincia de Madrid, SpainHace 23 días
Descripción del trabajoBachelors’ or Masters’ degree preferred Strong communication skills with international stakeholders Methodical profile, detail-oriented with strong organization skills Fluent in English and Spanish, other languages such will be a plus Identify trends and requests to improve the learning process Databases, CRM, LMS and other platform knowledge is highly desired and will be key Experience managing corporate clients will be a plus Full time labor contract Learning opportunities and becoming part of the Digitalent Community Flexible schedule and possibility to work remotely according to business and personal needs. Great working environment where people embrace diversity and respect each other.
The role of the ISDI Program Manager
Reporting to the Program Leader and based in Madrid, the main mission of the ISDI Program Manager is to be responsible for the planning and coordination of programs, providing student support and overseeing all aspects of program logistics and implementation.
Key Goals :
Ensure the smooth running and updating of the LMS in ISDI for all the Open, Online, InCompany and Acceleration programs.
Key Tasks :
- Hand-in-hand with the Program Leader, coordinate the smooth execution of ISDI educational programs (Corporate training, Masters, Acceleration and other Digitalent Group programs).
- Manage the courses’ delivery, as well as reporting on relevant KPIs to monitor and guarantee a great learning experience.
- Be responsible for course development and program implementation.
- Administrative tasks using different tools and platforms such as the Learning Management System (Canvas), Google Apps (Gmail, Google Calendar, Drive, etc), and planning tools and CRM (Salesforce).
- Define Customer Support industry-based best practices, on both clients’ evolution and learnings.
- Identify and empathize with customers’ changing needs all along their training path.
- Warn the Learning Team about any urgent changes to apply to the learning process.
- Monitor key learning-related KPIs, such as NPS, as well as qualitative feedback.
- Proactively react to any issues happening prior, during or after the training.
- Analyze customer-based feedback and results to identify new business opportunities and operational improvements.
- Coordinate with the Sales / Business and Learning teams to identify any weakness in the Learning process, making sure customers’ requirements are feasible and meet the expectations.
Requirements :
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