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Polish-Speaking Customer Support Advisor Remote / Hybrid with Relocation

Polish-Speaking Customer Support Advisor Remote / Hybrid with Relocation

Cross Border TalentsMadrid, ES
Hace 28 días
Tipo de contrato
  • A tiempo completo
  • Teletrabajo
Descripción del trabajo

Job Title : Polish-Speaking Customer Support Advisor – Remote / Hybrid with Relocation (Bulgaria)

Location : Remote (within Bulgaria) / Hybrid (Sofia, Bulgaria – relocation assistance provided)

Industry : Sports Sector

Language Requirements : Minimum B2 Polish & B2 English

About Us :

We are a recognized leader in the sports industry, dedicated to offering innovative products and exceptional services to sports fans around the world. Our goal is to engage customers through outstanding experiences and build long-lasting relationships. As part of our continued growth, we are looking for a Polish-Speaking Customer Support Advisor to join our team. This role is available as a remote position for candidates living in Bulgaria, with the option for relocation and hybrid work from Sofia. Relocation assistance is offered for those who wish to work from the office part-time.

Position Summary :

As a Polish-Speaking Customer Support Advisor , you will be the primary point of contact for our Polish-speaking customers, providing assistance with product inquiries, orders, troubleshooting, and resolving any issues they may encounter. We value passion and a strong customer service mindset, and while prior experience in customer support is beneficial, it’s not a requirement. This position is remote within Bulgaria, but if you prefer to work in a hybrid model from Sofia, we offer full relocation support.

Key Responsibilities :

  • Customer Support : Offer exceptional support to Polish-speaking customers through phone, email, and live chat, addressing inquiries, providing product information, and resolving any concerns they may have.
  • Product Assistance : Help customers understand product features, guide them through the purchasing process, and assist with returns or exchanges.
  • Issue Resolution : Handle and resolve customer complaints effectively, ensuring customer satisfaction at every touchpoint.
  • Record Keeping : Maintain accurate records of customer interactions in the company’s CRM system to ensure efficient follow-up and continuous service improvement.
  • Collaboration : Work closely with various teams (sales, logistics, technical support) to ensure seamless and timely solutions for customers.
  • Continuous Learning : Stay informed about product offerings, industry trends, and internal processes to provide the best possible support.
  • Customer Insights : Gather valuable customer feedback and provide insights to help improve products and services, contributing to the company’s success.

Required Qualifications :

  • Language Skills : Proficiency in Polish (B2 or higher) and English (B2 or higher), with strong written and verbal communication skills in both languages.
  • Experience : While customer service experience is preferred, it is not mandatory. A positive attitude, willingness to learn, and passion for helping others are key to success in this role.
  • Problem-Solving Skills : Ability to effectively resolve customer issues, maintaining a professional and empathetic approach at all times.
  • Technical Skills : Basic knowledge of customer service tools and CRM systems is a plus, though full training will be provided.
  • Interest in Sports : A genuine interest in sports is highly preferred, as it will help in understanding customers’ needs and enhancing customer interactions.
  • Adaptability : Comfortable working in a fast-paced, changing environment and managing varying customer needs.
  • Team Collaboration : Ability to work independently and as part of a collaborative, remote team.

    • What We Offer :

  • Competitive Salary : A competitive salary based on your qualifications and experience, reflecting the value you bring to the team.
  • Insurance Benefits : Comprehensive health and life insurance coverage to ensure your well-being and that of your family.
  • Work Equipment Provided : The company will supply all the necessary equipment (laptop, headset, etc.) for you to work efficiently from home.
  • Relocation Support for Hybrid Work : If you prefer hybrid work, we provide relocation assistance to Sofia, allowing you to work part-time in the office and maintain flexibility.
  • Career Development : We prioritize internal growth and offer training and development opportunities to help you advance in your career.
  • Work-Life Balance : Flexible working hours and remote work options to support a healthy balance between your personal and professional life.
  • Supportive Team Environment : Join a collaborative team that values each member’s contributions and fosters an environment of mutual support.
  • Ongoing Training : Comprehensive onboarding and continuous training to help you excel in your role and grow with the company.