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Customer Services Engineer
BarcoMadrid, ESHace más de 30 días
Descripción del trabajo3 years of experience in a technical customer (Service / Sales) environment in Visualization industry Good knowledge of hardware, software and networking technologies. Communicates fluently in English and Spanish. Excellent communication skills, both verbally and in writing. Is service- and client-oriented. Experience with Barco’s products and Salesforce is a plus. A permanent contract A competitive salary package The opportunity to work for an international market leader where innovation really matters. Internal training in our Barco University A modern and state-of-the-art working environment
Barco is looking for a new Customer Services Engineer in Spain . As a Customer Services Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.
Key responsibilities
- Provide technical remote and on-site support to Barco’s Corporate and Control Room Customers in Spain and abroad.
- Repair and troubleshooting of Barco hard- and software.
- Assist at sales demos in order to promote our Barco’s solutions.
- Give product training to partners and end-users
- Execute pro-active analysis visits, report and provide suggestions.
- Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
- Document actions and solutions in a timely fashion.
- Follow training to update your technical, commercial and soft skills.
- Build a relationship with the Customers and detect Service sales opportunities.
Requirements
Our offer