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Technical Support Advisor with German

Technical Support Advisor with German

Wibit Consulting & Services (WibitCS)Madrid, ES
Hace más de 30 días
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

In Collaboration, we are excited to partner with a renowned multinational technology BPO company in hiring a German-speaking Technical Support Advisor in Barcelona. 🌞 If you’re passionate about IT, enjoy problem-solving, and are motivated to help users succeed, this role in sunny Barcelona might be the perfect next step in your career!

Position : Technical Support Advisor

Location : Barcelona, Spain (On-site)

Employment Type : Full-time

What You’ll Do :

  • Deliver 1st-Level IT Support : Provide exceptional support to client employees via phone, email, chat, or self-service portal, ensuring their systems run smoothly.
  • Resolve Technical Issues : Troubleshoot user systems and peripherals, diagnosing problems with both software and hardware via phone and remote access.
  • Monitor Manage Requests : Use the client’s ITSM system to categorize, prioritize, and track IT issues and requests, ensuring efficient resolution.
  • Knowledge Utilization : Access internal knowledge databases to quickly find solutions and improve the first-contact resolution rate.
  • Collaborate for Success : Work closely with the client’s 2nd-level support teams and external service providers to ensure issues are escalated and resolved as needed.

What You Bring :

  • Language Skills : Proficient to bilingual level of German, with advanced English skills.
  • IT Support Experience : Previous 1st or 2nd level IT support experience, ideally within a large corporate environment.
  • Technical Knowledge : Familiarity with Windows 10, Office 365, MS Teams, and general troubleshooting of hardware and software.
  • Analytical Skills : Ability to approach complex issues logically and analytically.
  • ITSM Experience : Hands-on experience with ITSM systems (ServiceNow preferred) and understanding of ITIL V4 processes is a plus.
  • Customer Orientation : Strong sense of responsibility and customer service, with a commitment to supporting user needs effectively.
  • Global Team Player : High motivation to work and develop within a collaborative, global team environment.

    • What’s in It for You :

  • Competitive Salary : Based on your skills, experience, and performance.
  • Comprehensive Training : Paid training to get you fully prepared for the role and familiar with the company.
  • Career Growth : Access to career development programs, specialized courses, and language classes.
  • Vibrant Workplace : Join a dynamic and creative team in a positive, friendly atmosphere.
  • Supportive Environment : Tools, resources, and mentorship to reach your full potential.
  • Flexible Schedule : Work Monday to Sunday, 09 : 00 - 18 : 00 (39 hours per week).
  • Prime Location : Work in the heart of Barcelona, surrounded by culture, beaches, and endless opportunities.

    • Ready to advance your career in a supportive, innovative environment while enjoying all that Barcelona has to offer? Apply now to join a team that values your skills and growth! 🌇 #TechnicalSupportAdvisor #GermanSpeaking #Barcelona