Field Service Engineer.

Company Overview

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa Inkjet Solutions, a division of the Agfa-Gevaert Group, specializes in innovative inkjet printing technologies for a wide range of industries, including commercial printing, packaging, textiles, and industrial applications. The company offers high-quality digital printing systems, including hardware, ink, printheads, and software, designed to deliver precise, vibrant results across various materials. Agfa emphasizes sustainability with eco-friendly ink formulations and efficient, cost-effective solutions. With a strong focus on research and development, Agfa Inkjet Solutions continues to lead in advancing printing technology, providing businesses globally with cutting-edge, environmentally conscious printing systems.

Position Overview

The field Service Engineer is responsible for performing technical service and support day-to-day on Agfa and 3rd party products to customers and internal staff. He / she should also focus on customer relationship, both in support of sales activities and in seeking customer satisfaction.

The employee will be responsible for the installation, commissioning, maintenance and servicing of inkjet equipment offering strong technical problem-solving skills and great customer service.

The individual must be customer focused at all times, must be prepared to work alone and as part of a team, be able to interact well with colleagues, customers and third-party trades in a professional and tactful manner, and in doing so present a positive image of the Company. The ability to communicate clearly on technical matters is vital due to the customer facing nature of this role.

Location

• Madrid, Spain

What You\'ll Do (Responsibilities)

Who You Are (Qualifications)

Behavioural Skills

Agfa Values

Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)

Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)

Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future

Diversity and Inclusion

At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

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