Global Key Account Customer Experience & Operations Sr. Manager

Global Key Account Customer Experience & Operations Sr. Manager

Location : Barcelona, Spain

Our dedicated Global Account Team in Taste Operations seeks a Senior Manager to collaborate daily with global clients and internal operations teams to deliver excellence in customer experience and supply. This role focuses on building lasting relationships, solving complex operational challenges, and aligning strategy between operations and client accounts.

Your Key Responsibilities

• Act as the voice of the global clients within Taste Operations and vice versa.
• Build and maintain strong, long‑term relationships with key accounts, ensuring customer satisfaction and loyalty.
• Serve as a strategic partner to Taste Operations and the Global Client Account team to ensure full alignment and delivery of strategy.
• Act as operations technical point of contact, proactively identifying and solving complex customer challenges.
• Monitor customer activity and success metrics to identify at‑risk accounts and opportunities for improvement and define actions to delight and exceed our clients’ expectations in supply.
• Develop client intimacy to ensure the clients’ objectives are understood and translated into an actionable plan inside Taste Operations.
• Collaborate effectively with cross‑functional teams such as sales, planning, production, and digital & tech.

We offer

You bring

About dsm‑firmenich

At dsm‑firmenich, we don’t just meet expectations – we go beyond them. Join a global team powered by science, creativity, and a shared purpose to bring progress to life. From elevating health to sustainable skincare, the impact of your work will be felt by millions every day. Learning never stops, and the culture lifts you up, giving you the freedom to move across businesses, teams, and borders. Your voice matters here.

Inclusion, belonging and equal opportunity statement

At dsm‑firmenich, we are an equal opportunity employer committed to creating an inclusive environment. We welcome candidates from all backgrounds and provide support for any disability throughout the application process.

Agency statement

We are managing this search ourselves. We do not accept agency submissions or proposals involving fees or commissions for this role.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industry

Chemical Manufacturing

#J-18808-Ljbffr