Associate Intern

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Job Title : German Help Desk Associate

Barcelona, Spain – Onsite & Hybrid Options Available

Department : IT Support / Help Desk / Customer Service

Employment Type : Full-Time

We are looking for a proactive and tech-savvy German-speaking Help Desk Associate to join our support team in Barcelona . You will be the first line of contact for German-speaking users needing technical assistance, providing high-quality support to resolve issues quickly and effectively. This role offers flexibility with both onsite and hybrid work arrangements .

Provide first-level technical support to German-speaking users via phone, email, and chat.

Diagnose and troubleshoot hardware, software, and network-related issues.

Fluent in German (native or near-native level) and proficient in English (written and spoken).

Previous experience in a help desk, IT support, or technical customer service role preferred.

Windows / Mac OS, networks, software installation).

Experience using help desk or ticketing systems (e.g., ServiceNow, Jira, Zendesk).

CompTIA A+, ITIL) are a plus.

Knowledge of additional languages (Spanish, French, etc.) Competitive salary and performance-based incentives.

Flexible working setup : onsite at our Barcelona office or hybrid option available.

Full training and onboarding support.

Relocation support for candidates moving to Barcelona (if applicable).

Seniority level Entry level

Employment type Full-time

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