Technical Support Engineer

Job responsibilities

Customer support :

1. Provide technical support to customers and answer product-related questions;

2. Quickly respond to customer needs through telephone, email, online chat and other channels;

3. Assist customers in solving technical problems in product installation and use.

After-sales support :

1. Diagnose and analyze problems reported by customers;

2. Record and track problems to ensure that customer problems can be solved in a timely manner;

3. When necessary, work with the after-sales service team at the headquarters and provide solutions.

Internal collaboration :

1. Work with R&D, product and operation teams to promote fundamental solutions to technical problems;

2. Provide customer feedback to help improve product functions and user experience.

3. Provide technical training and exhibition support for customers or internal teams;

4. Continuously learn the latest technology and product knowledge to maintain the improvement of technical support capabilities.

Job requirements

1. Excellent communication and expression skills;

2. Good teamwork awareness;

3. Ability to work efficiently under pressure and have the ability to solve problems.

Experience requirements

1. 1-3 years of experience in technical support or energy storage battery field is preferred;

2. Experience in customer service or technical training is preferred.

Plus

• Driving license;
• Electrician certificate;
• Multi-language skills (English and Spanish).