Konsultant / Konsultantka ds. SAP

Our goal is to strengthen the brand in Spain. We are looking for you to work as SAP Basis Consultant!

Must have exposure to SAP Basis, SAP S / 4HANA, and cloud platforms like Azure and AWS in the context of SAP Greenfield and Brownfield customers.

Strong knowledge of IT Service Management, SAP Basis, and SAP Application.

Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers.

Advanced knowledge of SAP Basis, SAP S / 4HANA, and cloud services (e.g., Azure, AWS, GCP).

Excellent customer focus, networking, and relationship-building skills.

Deliver effective customer communication using digital mediums to achieve high customer satisfaction.

Experience in handling escalations and working with cross-cultural and cross-functional teams.

Familiarity with ECS operations infrastructure, processes, and automation tools such as SPC and TIC.

Proficiency in project management fundamentals, ITIL, Lean Fundamentals, cloud architecture, and IT technical infrastructure.

An engineering graduate with a strong background in SAP technical consulting.

consulting, IT support, IT services).

Manage end-to-end customer engagement and delivery of contractual agreements and services, with a focus on SAP S / 4HANA private cloud edition deliverables.

Support customers' day-to-day operations, including technical and infrastructure aspects like IP ranges, load balancer setup requirements, and VPN networks.

Supports DR external Testing and validation for customers

Provide technical guidance and address customer queries throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.

Handle commercial additional service requests and Supports commercial change requests.

Maintain customer satisfaction through issue mitigation, escalation management, and helping customers maximize the value of their partnership with SAP.

Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable.

Facilitate DR external testing and validation for customers.

Conduct customer satisfaction surveys.

Liaise with various SAP stakeholders, including Sales, Presales, Renewals teams, and Customer Success Partners, to ensure customer success.

Work seamlessly with SAP Enterprise Cloud Services internal delivery teams throughout the customer engagement lifecycle.

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. Join us on our journey in advancing the technological world through innovation and creativity.

We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work.

We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.

We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities.

To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.