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Network Security Specialist
beBeeCybersecurityMadrid, Comunidad de Madrid, EspañaHace más de 30 días
Descripción del trabajoBS / MS or equivalent experience or equivalent military experience required 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience Advanced certifications such as CCIE / JNCIE / CISSP– an advantage Excellent written and spoken communication skills, strength with establishing relationships Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required Excellent interpersonal skills and the ability to work well independently and in a team Self-disciplined, self-managed, self-motivated and strong sense of ownership, urgency, and drive Passionate to learn, understand, and dissect new technology stack quickly on own Strong project management, time management, and organizational skills Strong analytical skills for interpreting business requirements and translating them into technical specifications Profound knowledge in networking protocols such as – TCP / IP, BGP4 (multi-homing), OSPF (multi-area), ISIS, Multicast, VOIP Expert working knowledge in the operation of Ethernet LAN switching protocols and standards including, VLANs, VLAN aggregation Experience with security (IPSEC, SSL–VPN, NAT, GRE) Prior experience in similar vendor Technical Support Centers Experience with Authentication Protocols a plus (Radius / TACACS) Strong history of deploying, maintaining, and troubleshooting multi-vendor (Cisco, Checkpoint, Juniper, Fortinet) firewall environments – PANW firewalls and VM-Series – A plus Excellent problem solving, critical thinking, communication, and teamwork skills Ability to clearly articulate technical issues to both technical and non-technical audiences, and explain their impact on business Remote support, deployment and knowledge transfer Fast assistance to keep client environments secure Quick thinking and support to our clients Flexibility to work in a fast-paced environment Achieve a high level of job satisfaction through contributing to a dynamic and supportive team
The role of a Technical Support Engineer involves providing post-sales technical support to customers. This includes handling customer inquiries, troubleshooting issues, and resolving problems in a timely manner.
Job Responsibilities :
- Provide technical support to customers via phone, email, and web
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Work to reproduce customer issues and qualify critical issues
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
- Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc.
- Travel may be required to customer sites in the event of a critical situation to expedite resolution
- Work shoulder to shoulder with the Sales and Sales Engineering Teams
- Implement new products, transition from old products to new, and fix integrations and critical issues as they are raised
- Seek out technical problems to ensure our clients are safely supported
Requirements :
Benefits :
Additional Information :
This is a key position within our organization that requires a highly skilled and motivated individual who is passionate about delivering exceptional customer experiences. The successful candidate will possess excellent communication skills, be able to work independently, and have a proven track record of providing high-quality technical support.
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Security Specialist • Madrid, Comunidad de Madrid, España