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Amazon Account Manager

Amazon Account Manager

Full Circle AgencyMadrid, ES
Hace 28 días
Tipo de contrato
  • A tiempo completo
  • Teletrabajo
Descripción del trabajo

Job Title : Amazon Account Manager

Job Type : Full-Time

Location : Remote (Central and South America)

Shift Timing : 3 : 00 PM - 11 : 00 PM CST

Why Join Us?

  • 22 Annual Paid Leaves
  • Performance-Based Bonuses : Additional rewards based on individual and campaign success.
  • Work with Top-Tier Brands : Gain valuable experience managing Amazon accounts for leading 7-8 figure US brands.

About Full Circle

Full Circle Agency is a dynamic and innovative full-service marketing agency specializing in Amazon e-commerce. We are committed to helping brands grow and thrive on Amazon, offering exceptional account management and strategic solutions. Our global team ensures client success through proactive communication, operational excellence, and results-driven strategies.

Role Overview

As an Amazon Account Manager , you will be the key point of contact for our clients, ensuring their Amazon accounts are managed efficiently and issues are resolved promptly during off-office hours. This role requires a blend of client communication, problem-solving skills, and expertise in Amazon Seller Central.

Key Responsibilities

  • Client Communication :

    • Act as the primary point of contact for clients during the assigned shift.

  • Respond promptly to inquiries via email, chat, or other communication channels.
  • Provide updates and solutions for client concerns, ensuring satisfaction and trust.
  • Account Health Management :

    • Monitor and maintain the health of Amazon seller accounts, ensuring compliance with Amazon's policies.

  • Proactively identify and address issues to prevent account suspensions or penalties.
  • Issue Resolution :

    • Resolve product listing errors, order discrepancies, and other Amazon Seller Central issues.

  • Collaborate with internal teams to address escalated concerns efficiently.
  • Listing Optimization :

    • Optimize product listings for enhanced visibility and sales performance.

  • Conduct audits to ensure accurate and compliant product information.
  • Reporting :

    • Prepare detailed shift reports for the Manager, summarizing tasks completed, issues resolved, and updates for the next team.

  • Provide actionable insights based on account performance and client feedback.
  • Task Management :

    • Use tools like Click-Up, Slack, and Google Sheets to document tasks and updates.

  • Assist in executing weekly and monthly strategies to improve client performance.

    • Requirements

  • Experience :

    • At least 1-2 years of experience in e-commerce, client communication, or account management.

  • Hands-on experience with Amazon Seller Central is highly preferred.
  • Skills :

    • Exceptional verbal and written communication skills in English.

    Strong problem-solving and analytical skills.

    Proficiency in tools like Google Sheets, Click-Up, and Slack.

  • Additional Requirements :

    • Reside in Central or South America to align with the shift timing.

    Availability to work from 3 : 00 PM to 11 : 00 PM CST.

    What We Offer

    A collaborative and inclusive work environment.

    Opportunities for professional growth and skill enhancement.

    Competitive compensation and benefits package.

    How to Apply :

    If you are passionate about managing Amazon accounts and providing top-notch client support, we'd love to hear from you! Submit your resume and cover letter by clicking on APPLY NOW.

    Equal Opportunity Statement :

    Full Circle Agency is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.