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General Administrative Services Specialist

General Administrative Services Specialist

WhitecollarsMadrid, ES
Hace 16 días
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

Position Overview :

We are seeking a highly motivated and detail-oriented General Administrative Services Specialist to join our client’s team. This remote position requires expertise in providing administrative support across various domains, including technical writing, business analysis, governance, and strategic planning. The ideal candidate will excel in process improvement, performance management, and portfolio coordination, ensuring operational efficiency and alignment with organizational goals.

Key Responsibilities :

  • Technical Writing & Documentation :

Develop and maintain comprehensive documentation for projects, policies, and procedures.

Create user manuals, reports, and communication materials tailored to diverse audiences.

  • Business Analysis :

    • Conduct detailed analysis of business processes to identify areas for improvement.

    Collaborate with stakeholders to define requirements and align solutions with organizational objectives.

  • Governance & Strategic Planning :

    • Support governance activities, ensuring compliance with policies and standards.

    Assist in strategic planning efforts, including setting objectives and monitoring performance.

  • Costing and Rate Analysis :

    • Perform financial analysis, including cost evaluations and rate assessments.

    Provide recommendations to optimize resource allocation and budget management.

  • Process and Service Improvement Coordination :

    • Identify and implement process enhancements to improve service delivery.

    Coordinate initiatives to streamline workflows and optimize efficiency.

  • Service Level Agreement (SLA) Management :

    • Develop, monitor, and maintain SLAs to ensure adherence to performance expectations.

    Address discrepancies and collaborate with teams to resolve service-related issues.

  • Portfolio Management :

    • Oversee the administration of project portfolios, ensuring alignment with organizational priorities.

    Track progress, manage risks, and provide updates to stakeholders.

  • End-User Testing :

    • Coordinate and facilitate end-user testing to validate systems and processes.

    Document feedback and work with technical teams to resolve identified issues.

  • Capacity Planning and Performance Monitoring :

    • Conduct capacity planning to support scalable operations and long-term growth.

    Monitor and report on performance metrics to drive continuous improvement.

    Qualifications and Skills :

  • Bachelor’s degree in Business Administration, Management, or a related field.
  • Proven experience in one or more of the listed areas, such as business analysis, governance, or process improvement.

    • Strong technical writing and documentation skills.

    Proficiency in project management tools and methodologies.

    Excellent analytical and problem-solving abilities.

  • Strong interpersonal and communication skills to collaborate effectively with remote teams.
  • Ability to manage multiple priorities and meet deadlines in a dynamic environment.

    • Additional Requirements :

  • Access to a reliable internet connection and a conducive remote work environment.
  • Familiarity with industry standards and best practices in administrative services.

    • Why Join Us?

    Flexible, fully remote work environment.

    Opportunity to work on diverse projects with a dynamic and collaborative team.

    Competitive compensation and opportunities for professional growth.