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Data & Analytics Manager

Data & Analytics Manager

Omega CRM, A Merkle Companybarcelona, España
Hace más de 30 días
Descripción del trabajo

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Data & Analytics Strategist

Responsibilities

  • Gains industry and market expertise by participating in various projects to provide clients with a "benchmark" perspective.
  • Possesses a comprehensive understanding of the Analytics sector and the industry, contributing to business objectives by developing new products and services aligned with client needs.
  • Analyzes, estimates, and develops proposals to support the commercial team.
  • Identifies when specialists from other service lines or knowledge areas are needed to enhance client advisory.
  • Implements mechanisms to identify and control commercial risks during the pre-sales phase.
  • Analyzes and interprets risks before project initiation and communicates them to Operations.
  • Directly engages in delivering services for highly complex and high-risk projects, in coordination with Operations.
  • Develops new methodologies within their field of responsibility to impact the work of others and improve area outcomes.
  • Evaluates implementation results against the proposed solution, assessing efficiency and customer satisfaction.

Acts as a role model for the team, managing their development as a People Lead :

  • Establishes and implements a communication strategy to clearly define team objectives.
  • Develops and manages talent within the team, leveraging tools to enhance people and organizational goals.
  • Conducts logical analyses, identifies issues, seeks and interprets relevant information to share and coordinate data within the team, and helps remove obstacles to progress.
  • Supports, encourages, and motivates team members to foster commitment to the organization and area objectives.
  • Listens to team members, gathers their professional and personal needs, and collaborates with HR to facilitate career development.
  • Participates in decision-making regarding professional development, evaluation, and team performance.

    • Qualifications & Skills

  • Bachelor's degree in Computer Engineering, Business Administration, or a related field (or equivalent vocational training).
  • Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
  • Extensive experience in business data collection, interpretation, and process optimization.
  • At least 5 years of experience in a similar role (Project Manager / Solution Architect).
  • Proficiency in software tools related to the core technologies of the implemented applications.
  • Collaboration with business units and technology teams to enhance services, environments, and customer experience.
  • Data Engineering & Cloud : Talend, Pentaho, Datorama, SQL, Python.
  • Analytics & BI : Tableau, Power BI, Salesforce CRM Analytics.
  • Languages : English proficiency.

    • WHAT DO WE OFFER

  • Permanent contract.
  • Flexible Schedule. We make it easy. Balance your professional and personal life.
  • Certifications plan. Improve your skills and get the official certificate from our main partners.
  • Home Office. You decide and we support you.
  • Flexible retribution (public transport ticket, Ticket restaurtant, …).
  • Health insurance.
  • OMEGA in action. Our commitment to a better society is not just an intention
  • Professional development : Evolve, grow and get where you want to go.

    • About us

    Omega CRM, a Merkle Company , is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

    Together with Merkle , we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

    With over 23 years of experience , a team of 580+ professionals from 24 nationalities , and 2,500+ certifications , Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

    We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education , and Non-Profit , delivering omnichannel experiences in Customer Service, eCommerce, Marketing , and Analytics .

    Client satisfaction is at our core (rating : 4.9 / 5 ), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

    At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment , and #Innovation . We grow #Together .

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    Data Manager • barcelona, España