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Customer Service In Valencia (Dutch Speaker) (C-734)

Customer Service In Valencia (Dutch Speaker) (C-734)

buscojobs EspañaValencia, Comunidad Valenciana, Spain
Hace 2 días
Salario
19.200,00 € anual
Descripción del trabajo

EUR 30.000 - 50.000

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future?

If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!

Your responsibilities and impact as a Customer Specialist for Fintech Industry will be :

  • Support B2B customers mainly over email and chat, but also phone.
  • Constantly brainstorm with your colleagues to improve the Customer Experience.
  • Troubleshooting, innovation, and change management are part of the daily business.
  • Control and handle payment inquiries from sellers and buyers through various client platforms.
  • Responsible for Trustpilot reviews improving overall company NPS through excellent service.
  • Flagging and escalation of customer queries and coming up with suitable solutions.
  • Mapping and improving business processes to enhance customer journey and satisfaction.

Skills, qualifications, and interests you need to succeed in this role :

  • Proficiency in the Dutch language at a native speaking level and a C1 level in the English language.
  • Minimum MBO4 diploma, background in IT / finance / economy is a plus.
  • Competency in using computers.
  • You are proactive and solution-oriented.
  • You are interested in working in an ambitious team.

    • What’s in it for you?

  • Yearly gross salary of €19.200.
  • Spanish classes.
  • Fitness bootcamps to stay fit and active.
  • Mindfulness classes.
  • Work at a tech startup where you can develop and there is room for your ideas.
  • Improve your professional skills : communication, innovation, and implementation of new technology.
  • Free lunch and breakfast at the office.
  • An international, close working environment with 24 nationalities.

    • Your Future Company :

    Based in Valencia, a refreshing startup environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Startups and support. You will benefit from its great atmosphere and chances to grow.

    J-18808-Ljbffr