IT Support Specialist L1 / L2 (Financial Sector) +50k
JR SpainMadrid, Comunidad de Madrid, EspañaHace 14 días
Descripción del trabajoManage Microsoft 365 and Exchange environments Participate in cloud service management using Azure Use IT service management tools to track and resolve incidents Maintain detailed records of interactions and solutions Deliver excellent customer service with clear, empathetic, and effective communication Guide users through problem resolution Act proactively in the face of IT challenges Continuously seek improvements in IT services Conduct training sessions and create educational materials on systems and software Develop guides and FAQs to address common issues Identify ways to improve support processes and user satisfaction Stay up to date with IT trends and best practices Adhere to IT security policies Support the implementation of data protection and infrastructure measures Minimum 3 years of experience in IT support Experience in the financial or trading sector (not mandatory, but must come from a corporate environment) Strong technical expertise in Windows environments Microsoft 365 and Exchange administration, with exposure to Azure Experience with ITSM tools and ticketing systems Ability to manage the full support cycle (from initial contact to resolution and documentation) Experience collaborating with technical teams (network, development, security) Excellent customer service and communication skills Strong interpersonal skills to maintain effective relationships University degree in IT, Science, Engineering, or related field Experience documenting IT processes and solutions Familiarity with version control systems and documentation best practices
Job Description
At Hays, we are currently seeking a Senior Sys Admin to join a leading company in the financial sector. If you have solid IT support experience and a passion for delivering efficient solutions, this opportunity is for you.
Role Purpose
As an IT Support Specialist L1 / L2 , you will play a key role in providing comprehensive technical support to internal users and external clients. This position requires strong knowledge of IT systems and software, with a focus on efficient problem-solving and maintaining high user satisfaction. You will manage support processes aligned with IT best practices and business objectives.
Technical Support and Troubleshooting
- Provide first and second-level support in Windows environments (hardware, software, network, etc.)
- Diagnose and resolve technical issues effectively
M365 / MS Exchange Administration and Azure Exposure
ITSM Tools and Ticketing Systems
Customer Service and Communication
Proactivity and Autonomy
User Training and Education
Continuous Improvement and Innovation
Security and Compliance
Must-Have Requirements
Interested in joining a dynamic, fast-paced corporate environment? Apply now and take the next step in your professional journey! (emailprotected)
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Financial Specialist • Madrid, Comunidad de Madrid, España
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