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Dutch-speaking Customer Support Representative, Barcelona

Dutch-speaking Customer Support Representative, Barcelona

Oceanic View SolutionsBarcelona, Cataluña, España
Hace 11 días
Descripción del trabajo

Dutch-speaking Customer Support Representative, Barcelona

Join Our Team as a Dutch-speaking Customer Support Representative!

We are seeking a dedicated Customer Support Representative fluent in Dutch to join our team in Barcelona! If you have a passion for helping customers and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities :

  • Manage incoming customer inquiries through phone, email, chat, and automated alerts, addressing user needs efficiently.
  • Document call details in our call management system, ensuring timely responses and resolutions within agreed SLAs.
  • Stay informed about our services and products, especially those tailored to individual customer applications.
  • Escalate any potential service issues to senior team members as needed.
  • Adhere to project processes and procedures while ensuring compliance with contractual SLAs.
  • Provide coverage for other agents during their absence and collaborate with the team on specific projects.
  • Handle administrative responsibilities, including managing holiday, sickness, and overtime records.
  • Participate in regular team meetings and complete additional tasks assigned by management to ensure service performance and customer satisfaction.

Requirements :

  • C2 / fluent in Dutch (both verbal and written) with a minimum B2 level of English.
  • At least 1 year of customer service experience, preferably in technical support.
  • Advanced IT knowledge in areas such as signal path connectivity, wireless networking, and audiovisual products.
  • Strong customer service aptitude with excellent listening skills to understand customer needs.
  • Ability to take ownership of calls, progressing them to resolution or escalating as necessary.

    • What We Offer :

  • Competitive Remuneration Package Based On Experience, Skills, And Performance.
  • Full-time work schedule : Monday to Friday, 09 : 00 AM - 06 : 00 PM.
  • A dynamic and creative team environment with a positive and friendly atmosphere.
  • 23 days of paid annual leave.
  • Guidance and tools to help you reach your full potential.

    • If you are ready to take the next step in your career and join a fantastic team in Barcelona, apply now! #J-18808-Ljbffr

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    Customer Support • Barcelona, Cataluña, España