Advanced Support Technician (M365)

We are looking to incorporate one of our clients into a profile of Corporate N2 Helpdesk Support,

responsible for providing technical assistance and support to users within our organization, as well as assisting regions within the group.

What will be your main responsibilities in the client?

Technical Support : Provide first-line technical support to users via phone, email, or ticketing system. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Escalate complex or unresolved issues to the appropriate IT teams for further investigation and resolution.

User Assistance : Assist users with setup, configuration, and usage of desktops, laptops, printers, mobile devices, and other IT equipment. Educate users on IT best practices and guidelines to enhance productivity and security. Provide guidance and training to users on software applications and tools.

Regional Support : Collaborate with regional IT teams to provide support and assistance as needed. Serve as a liaison between the corporate IT department and regional offices to facilitate communication and resolution of issues. Assist with the rollout of IT initiatives and projects in regional offices, ensuring smooth implementation and user adoption.

Documentation and Reporting : Maintain accurate records of user requests, incidents, and resolutions in the helpdesk ticketing system. Create and update knowledge base articles, user guides, and other documentation to support self-service and knowledge sharing. Generate reports on helpdesk performance metrics, trends, and areas for improvement.

Required Skills :

• Strong technical knowledge of desktop operating systems (Windows, macOS), Microsoft Office Suite, and common business applications.
• M365 SUITE : O365, Powersehell, OneDrive, Sharepoint, Teams, INTUNE. troubleshooting.
• Familiarity with hardware components, peripherals, and basic networking concepts.
• Excellent problem-solving skills and ability to troubleshoot technical issues methodically.
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Customer-focused mindset with a commitment to delivering high-quality support services.
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent would be advantageous.
• Hight level of english, at minimum B2+

What will the selection process be like?

We will contact you to talk about your preferences, aspirations, and your experience in the sector.

We would coordinate an interview with the client so you can show off your technical skills and learn more about the project.

We will make you a proposal to captivate you and join us.

When you join you will have an onboarding designed to suit you, with a welcome meeting, tutor, and a follow-up plan in your first months.

And also, what else do we offer you?

Mixed teleworking. Project in hybrid and flexible work modality.

Time flexibility in this project.

Career Plan

Training : You will have options to train in the latest technologies, CERTIFICATIONS and in ENGLISH! .

Events : Participation in technological events.

Quokka : activity program to promote emotional well-being, physical activity, and healthy nutrition

Advantages Club : Benefits and discounts program (leisure, technology, well-being and health...)

If you identify with these values, don't hesitate and join our team!