Support Engineer (EMEA)

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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in EMEA.

As a Support Engineer, you'll join a growing technical team dedicated to providing world‑class support for enterprise customers. Acting as the bridge between Product Support and Engineering, you will investigate complex issues, design scalable solutions, and drive continuous improvement across the support process. This role offers the opportunity to work with modern technologies, collaborate with cross‑functional teams, and directly influence customer satisfaction and product quality. You'll thrive in an environment that values autonomy, innovation, and shared learning while contributing to the success of thousands of users worldwide.

Accountabilities

Manage escalations from Product Support and provide in-depth technical troubleshooting for complex issues

Investigate, reproduce, and resolve advanced product and integration problems across a dynamic ecosystem

Collaborate closely with Engineering and Product teams to report, triage, and resolve recurring or high‑impact issues

Develop and document playbooks, troubleshooting guides, and best practices to strengthen internal processes

Improve tooling, automation, and workflows to increase efficiency and resolution speed

Act as a mentor and technical resource to Product Support Engineers, fostering skill growth and knowledge sharing

Contribute to building a scalable Tier 2 support function with a focus on quality, reliability, and customer experience

Requirements

Minimum 3 years of experience in technical support, solutions engineering, or related roles

Strong experience with APIs, webhooks, and data flow debugging

Hands‑on expertise with workflow automation tools or orchestration platforms

Proficiency in cloud environments (AWS, GCP, or Azure) and basic Linux troubleshooting

Familiarity with Docker or Kubernetes for containerised deployments

Understanding of networking fundamentals (DNS, SSL / TLS, HTTP / HTTPS) and database systems such as PostgreSQL

Excellent written and verbal communication skills, with a clear and structured approach to problem‑solving

Nice to have : experience with observability tools (Grafana, Datadog, Prometheus), authentication protocols (OAuth2, OIDC, SAML), and incident management processes

Benefits

Competitive compensation and performance‑based rewards

Equity options, giving you direct ownership in the company's success

100% remote work setup with flexibility across Europe

Generous vacation policy (up to 30 days in Europe) plus local public holidays

Comprehensive health and wellness benefits aligned with local standards

Retirement and pension plans (region‑dependent)

Annual personal development budget (€1,000 or equivalent) for courses, books, or coaching

Monthly stipend to support open‑source projects you care about

Regular team hackathons, off‑sites, and a collaborative, ambitious culture

Transparent company communication and a strong focus on inclusion, diversity, and growth

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