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Field Service Engineer

Field Service Engineer

Thermo Fisher Scientificbarcelona, España
Hace más de 30 días
Descripción del trabajo

Join to apply for the Field Service Engineer role at Thermo Fisher Scientific

Join to apply for the Field Service Engineer role at Thermo Fisher Scientific

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding 25billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer and with over 25billion.1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources, and tools they need to take science a step beyond.

Responsible to deliver all Service activities (which might include : Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines, etc.) on MOLECULAR products for achieving :

  • Satisfied customers becoming committed customers
  • The highest first time fix rates / the lowest mean time to repair
  • Lowest repeated call rates

Supplies to the overall Service Targets regarding Bookings, Revenues, Service Profit, and Overhead Cost while following all internal rules, processes, and practices (as they are described).

Main Activities / Responsibilities :

  • Performs the activities mentioned above in line with internal rules and customer regulations
  • Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectation and making them successful by using TMO instruments. Actively promote our contract products. (80%)
  • Always ensure the highest professional relationship with our customer base to achieve customer dedication and raise issues if vital to address critical tasks in the fastest way possible. Follow our ethical business conduct mentorship.
  • Is responsible to handle the company’s assets provided, such as Car Stock / Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc..
  • Optimize the own work schedule by coordinating with all the vital partners for service planning / scheduling (Dispatching function, Team Leader, others).
  • Assures alignment of all activities at the customer site with the rest of TMO and advises other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales / lead generation)

    • Minimum Requirements / Qualifications :

  • Professional background in Electronics / Chemistry / Engineering or related subjects
  • Minimum 2-5 years experience servicing analytical equipment or equivalent applications specialist experience.
  • Strong problem solving skills
  • Good verbal and written communication skills, ability to work across all levels, functions and regions
  • Shown the ability to handle multiple tasks with different priorities

    • The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an extensive list of all of the duties and responsibilities associated with it.

    Non-Negotiable Hiring Criteria :

  • Driving License
  • Willingness to travel (50%) mainly within the appointed region but frequently as well through Europe / European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
  • Good English skills

    • Seniority level

  • Seniority level Not Applicable

    • Employment type

  • Employment type Full-time

    • Job function

  • Job function Training, Consulting, and Customer Service
  • Industries Pharmaceutical Manufacturing and Biotechnology Research

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    Field Service Engineer • barcelona, España