Customer Care Specialist

We are looking for a motivated and customer-oriented Customer Care Specialist to join a dynamic and fast-growing international team. In this role, you will support travelers and partners by delivering outstanding service and tailored solutions across multiple communication channels. This is a great opportunity to gain hands-on experience in a global environment within the travel and service industry.

Key Responsibilities

Provide Exceptional Customer Support : Deliver professional, timely, and friendly assistance to customers, ensuring a smooth and positive experience. Handle complex inquiries with empathy and accuracy, always striving to exceed expectations.

Advanced Troubleshooting & Problem Solving : Analyze and resolve escalated cases, identifying root causes and providing effective long-term solutions. Collaborate with internal teams to ensure consistent service quality and process improvements.

Multi-Channel Communication : Engage with customers via phone, email, chat, and social media, maintaining a consistent tone of professionalism and clarity across all interactions.

Continuous Improvement & Proactive Support : Contribute ideas to enhance processes, efficiency, and overall customer satisfaction. Participate in cross-functional initiatives to optimize the end-to-end service experience.

About You

• Minimum of 1–2 years of experience in customer service or contact center environments.
• Fluency in Spanish and English (spoken and written) is required. A third language such as Portuguese, Romanian, or French is a plus.
• Strong communication and negotiation skills.
• Demonstrated problem-solving abilities, accountability, and multitasking skills.
• This position follows a fixed morning shift (8 : 00 AM – 5 : 00 PM) with occasional shift changes or work on public holidays as needed.

You’ll be part of a multicultural and collaborative environment that values initiative, continuous learning, and customer excellence.