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Quality Specialist-Customer Service - German
FoundeverAndalusia, SpainHace más de 30 días
Descripción del trabajoEducational Background : Bachelor’s degree in Education, Human Resources, or a related field. Experience : A minimum of 1 year in a similar role. Language Proficiency : Fluent in German and English with stellar communication skills (both verbal and written). ️ Engagement Skills : Strong presentation ability to captivate diverse audiences. ️ Team Collaboration : Thrive in a dynamic, multicultural environment that encourages teamwork.
Join Our Team as a Quality Specialist in Beautiful Málaga! ☀️
Are you passionate about delivering exceptional customer service? Seize this opportunity with Foundever, a global leader in customer experience, as we seek a Quality Specialist to join our vibrant team in Malaga. Discover why this jewel of southern Spain, with its breathtaking landscapes, golden beaches, and year-round sunshine, is the ideal place for your career to flourish.
Your Mission :
- Evaluate & Enhance : Examine customer interactions to ensure service excellence in line with hospitality standards. ✅
- Audit & Improve : Conduct audits to ensure policy compliance and pinpoint opportunities for improvement.
- Feedback & Analysis : Gather customer feedback, analyze trends, and compile actionable reports.
- Train & Develop : Collaborate with training teams to refine materials and lead staff in mastering service best practices.
- Strategize & Innovate : Partner with management to craft strategies that elevate service delivery and enhance customer experience.
- Monitor & Report : Maintain dashboards and reports that track KPIs and deliver critical insights to management.
Your Qualifications :
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Service German • Andalusia, Spain