Customer Success Manager - APAC / Japan

Come Join Our Team At Anteriad and innovate the way B2B marketers make data-driven business decisions.

We are looking for a fluent Japanese speaker to play a key role on Anteriad’s International Customer Success team. This individual will be tasked with problem-solving for internal and external customers on Anteriad’s line of products and provide top quality post-sale support on customer inquiries for content syndication, display advertising, and data services. The position holder will need to quickly become an expert on the full operational process from initial quote to campaign completion and wrap-up generation on all products sold in their team. The processes should be understood at an expert level at which the CSM can problem-solve for internal and external stakeholders consistently. As this position sits as the bridge between sales, operations, and customers, this person will have excellent written and verbal communication skills which they will use regularly. The team member will work closely with Anteriad customers, Customer Success Managers, Sales Directors, and the Operations team.

Responsibilities :

The CSM – APAC / Japan will be involved in all aspects of the internal / client support function for Anteriad. Specifically, this person will manage the following :

• Internal and external client-facing resource available for Q and A on all details related to accounts. The ideal candidate will become the primary resource in this area for our customers, Sales Directors, and Operations team.
• Work in tandem with our India, APAC, and US Operations teams to ensure Anteriad can offer true customer support and customer insights.
• Identify and escalate situations requiring urgent attention, which could arise from both customer and internal inquiries at any stage of a potential, active, or completed campaign.
• Become an expert in utilizing and understanding Salesforce, CPQ, OB, Qlik, and AMC.
• Be responsible for all products sold within their team for both non-enterprise and enterprise customers.
• Understand customer motivations and use that understanding to improve their service campaign over campaign and quarter over quarter.
• Assist the Customer Success Managers, Sales Directors, Marketing, Operations, and the Anteriad Management teams in any support and projects as needed.
• Help complete RFPs and provide market sizing opportunities.
• Utilize SFDC cases to track campaign status and offer pre-sales support activities.

Skills & Requirements :

We seek a seasoned professional with 2 plus years of related experience in providing support, preferably in a demand generation and / or direct database marketing environment. Experience with database products and services is essential. The successful candidate must be an exceptional communicator with a strong team orientation and a skill for marketing integrated online and offline data-driven solutions to help drive market share and profitability. S / he must be a fluent Japanese speaker.

The following are personal qualities that will characterize the successful applicant :

Our Values :

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