Assistant Front Office Manager (Fixed Term Contract) (F / M / X)

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Our next Assistant Front Office Manager will assist the Front Office Manager to ensure a smooth operation of all services at the desk, contribute to achieving the department’s quantitative and qualitative targets, and the highest possible REVPAR figures. You will motivate and train staff to the highest standards of guest care, welcome, and quality service.

What will you do?

• Ensure that all tasks relating to guest comfort, guest satisfaction, or the impression the guest receives of the Hotel are treated with utmost priority.
• Have a full understanding of all systems and programs.
• Ensure that your team is fully conversant with the facilities, services, and special promotions offered by the hotel and pass this information onto the guest whenever the possibility arises to maximize hotel sales.
• Co-ordinate constructively with both the finance and night teams to adhere to policy, procedure, and requirements.
• Assist the FOM with the design and implementation of new procedures when necessary.
• Control reports from Night Audit.
• Ensure high quality in daily operations.
• Supervise daily billing, cashiering, and business reports.
• Regularly check the quality of service provision through customer comments and feedback during service meetings.

Qualifications

Additional Information

What will you get?

Having great people involves great rewards! As an employee of Accor, you will be part of a world-leading hospitality brand, offering many other perks such as :

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