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Technical Account Manager

Technical Account Manager

Global BlueMadrid HQ, Spain
Hace más de 30 días
Descripción del trabajo

Main duties and responsibilities

  • Deliver Issuing Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services
  • Interface with internal and external project managers and stakeholders to ensure smooth implementation of TFS services
  • Support definition, implementation and governance of an efficient Partner Integration project implementation process
  • Support the Commercial Organization and Partner Manager team with technical and process consultancy
  • Ensure that the implemented Issuing Solutions are anchored correctly in the permanent GB organization (especially I&O)
  • Participate, as part of project activities, in related Field Services activities, including availability to support On Call Duty Service, as per team calendar shifts ( out of business hours and weekends).

Main KPI’s

  • Integration coverage
  • of projects completed in time
  • of projects delivered on budget
  • Stick to Partner Integration Project Management Process

    • Relates and cooperates mainly with

  • Line manager
  • All Partner Integration team
  • Product TFS
  • Commercial Managers
  • Technology

    • Background and Education

  • University graduate
  • 2+ years of experience in managing multinational projects with external stakeholders
  • IT educational background
  • Experience in working with virtual and distributed teams
  • English language - fluent is a must.

    • Specific skills and knowledge

  • Independent and self-motivated personality
  • Solid understanding of Point-of-sale related technology and transactional systems
  • Experience with EFT payment standards, ISO 8583, PCI, EMV within the retail or credit card industry preferred.
  • Accuracy, ability to analyse situations fast and to identify the correct measures
  • Structured and flexible at the same time in managing difficult and challenging situations
  • Commitment and dedication to work
  • Perseverance in reaching goals
  • Ability to communicate with external partners in an efficient and structured way
  • Good knowledge of project management processes and tools
  • Excellent communication and team skills, ability to present ideas clearly and concisely
  • Excellent organizational, decision making and problem solving skills

    • We offer

  • Work in fast growing international Technology company
  • Development and potential to grow,
  • Multi-cultural environment
  • Inspiring colleagues from many different countries
  • Salary package + Benefits ( ,
  • Participation in the company Agile Working Model (AWM) as per country policy. (include Homeworking and other facilities).
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    Account Manager • Madrid HQ, Spain