Incident Management Program Manager

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The ambition of AXA Partners’ Security organization is to evolve to a business partner role, delivering value to the business while reducing and managing their risk. This by following a risk-based strategy and security improvement program with common objectives and controls.

The Crisis and Incident Management Program Manager is a part of the Central team and reports directly to the Chief Operational Resilience Officer. This role is key within the Operational Resilience department to ensure that Business Continuity, IT Service Continuity, and Crisis & Incident management within AXA Partners countries are defined, implemented, and delivered in accordance with the Group Security Strategy, supporting local maturity objectives cost-effectively. You will work closely with the Operational Resilience community, including local Incident Management teams across AXA Partners in Europe, North America, and LATAM.

What You’ll Be Doing

As the Incident Management Program Manager, you'll lead our Crisis and Incident Management initiatives. Your responsibilities include :

• Supporting the AXA Partners Crisis Coordinator in driving the global crisis and incident management framework.
• Collaborating with local incident management teams to implement effective structures and processes.
• Ensuring incident management requirements are met, including high-risk scenario testing and post-mortem analyses.
• Presenting risk assessments and gap analyses to the Operational Resilience Steering Committee.
• Assisting with internal and external audits for compliance and effectiveness.
• Providing support during major incidents and crises.
• Working with the Chief Operational Resilience Officer to enhance strategies and controls.
• Promoting information security awareness across the organization.
• Implementing continuous improvement processes to enhance service quality.

What You’ll Bring

We seek a dynamic individual passionate about operational resilience and security, with :

At AXA Partners, we celebrate diversity and are committed to an inclusive environment. If you're ready to drive change and support our mission, we want to hear from you!

What We Offer

Our rewards package includes :

To apply, click ‘apply for this job’ and log in or create a profile to submit your CV. We are an Equal Opportunities Employer. If you require adjustments during the application or interview process due to a disability or long-term condition, please contact AXA Partners HR.

Who We Are

AXA Partners designs and delivers assistance solutions, insurance, credit, and lifestyle protection worldwide. Our 8,500+ employees and extensive network of over 55,000 professionals are dedicated to evolving and providing seamless, reassuring experiences, powered by innovative technology and a human touch.

Join us and help protect the environment! We plant a tree for every new recruit with a permanent contract.

Seniority level : Not Applicable

Employment type : Full-time

Job function : Project Management and Information Technology, Insurance

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